Refund & Cancellation Policy

1. Plan fees paid by Businesses

• Plans are billed monthly. You can cancel at any time by contacting us, and your plan stays active until the end of the period you have paid for.
• Plan fees already paid are not refundable for the part of a month you did not use, except where we charged you in error or twice, in which case we refund the extra amount.
• Where a promotional period applies, such as no monthly charge for the first 6 months, nothing is charged during that period, so there is nothing to refund.

2. Appointment payments by Customers

When you book and pay on a Business's website, the Business provides the service and sets its own cancellation rules, which it shows on its website. ZunoLaunch processes the payment and refunds it according to the rules below.

3. Payment not completed

• When you start a booking that needs payment, the time slot is held for 20 minutes.
• If payment fails or is not completed in that time, the booking is cancelled and the slot is released.
• If money was debited but the booking was not confirmed, it is returned to your original payment method automatically, normally within 5 to 7 working days depending on your bank.

4. Paid booking cancelled or not honored by the Business

You are entitled to a full refund of the amount you paid if the Business cancels a paid booking, or cannot provide the appointment. For example:

• The slot is no longer available after you paid.
• The office, clinic, lab or shop is closed at the booked time.
• For an online appointment, the Business does not join the video meeting within 15 minutes of the start time.

5. Booking cancelled by the Customer

If you want to cancel a paid booking, contact the Business. Whether you get a full, partial or no refund depends on the Business's cancellation policy. If the Business agrees to a refund, we process it for them.

6. How refunds are paid

• Refunds go back to the original payment method (card, UPI or bank account). We cannot refund to a different account.
• We start the refund within 7 working days of it being approved. After that, your bank usually credits it within 5 to 7 working days.
• When a refund is made in full, the service charge on that payment is reversed too, so you get back everything you paid.

7. Need help?

Email the Business first, using the contact email on its website, with your booking reference and what happened. If you get no reply within 3 working days, or you are not satisfied, write to us at support.b2dev@gmail.com with your booking reference and payment details, and we will help.